Call Center Agent Job Responsibilities:

  • Obtains client information by answering telephone calls & answering (live chat) as per company policy.
  • Informs clients by explaining procedures, answering questions & providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Answer incoming calls and respond to customer’s (live chat)
  • Management and resolving customer complaints
  • Identify and escalate issues to supervisors
  • Research, identify, and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures
  • Complete call logs and reports

Call Center Agent Qualifications / Skills:

  • Strong verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

9 working hrs. a day.

6 days a week.